We are not responsible for parts or damaged during transport, please, check the goods at the time that is given along with the carrier and does not support packages that are open. We do not accept returns of pieces of expanded polystyrene or will refund the amount..


Delivery times depend on the item you requested, transport agency takes between 24 and 48 hours to deliver the order in the Iberian Peninsula, in the rest of Europe takes between 5 and 7 days, this must be added the time of manufacture or handling in our workshops, orders will begin to prepare once received the amount by the method chosen. Our material passes three quality controls, we do not ship orders that any parts missing, or we send parts broken or with taras, why please open the boxes in front of the carrier and check all parts prior to conformity, if material missing or is deterirado must complain to the transport agency and not support order if you are not compliant,


Our products have a process of manufactured or handling depending on the article.


• Expanded polystyrene: We manufacture items in 48 or 72 hours if the order is not very large, in large orders or non-catalog items the term stretches a few days.


• Gift items and advertising: around 7 business days provided that there is available stock


. • Other items: shipping will be instant too long as there is stock available. Also have the option of choosing "pick up in store" as a means of shipping, and pick it up at our facilities or send us your own transport agency, us avisaríamos once finished work to remove it.


For any questions about the status of your order can contact us on the following phones:


952 50 41 52 and 644 434 237 From Monday to Friday from 10:00 to 14:00 and from 17:00 to 20:00 hours


or email: info@porexcut.com